lessl

In order to provide our players with a better environment to enjoy the fun that our games have to offer, we would like to introduce the different forms of customer service that we have to offer. We offer these options to help solve the various problems that are bound to appear in any online game. We have people specially trained to help players in different aspects, and the five following methods will ensure that problems are solved as quickly as possible: live support, Self Service, E-mail Service, Forum Channel, and FAQ Center.

For more details, please visit: http://service.igg.com/faq/information.php?id=56.

We understand that these are not the only problems that players have come across. In addition, we know that as a direct result of having a great character that occasionally a player's account may get hacked or sometimes a player may make a mistake and lose items, equipment, characters and so on. To make sure our loyal players have a place to turn to in troubled times, we also have launched the IGG Account Assistance Agreement.

For more details, please visit: http://service.igg.com/faq/information.php?id=57.

We have a goal to give our players the best service during their gaming, and we will work hard to find problems and offer appropriate solutions before players need to ask for help. We thank you for your continued support, and we hope that we can fix whatever problems may come your way!

The WLO Team
07-30-2009

ReiraTan

Quote:

Original posted by lessl at 7-30-2009 03:03
In addition, we know that as a direct result of having a great character that occasionally a player's account may get hacked or sometimes a player may make a mistake and lose items, equipment, characters and so on. To make sure our loyal players have a place to turn to in troubled times, we also have launched the IGG Account Assistance Agreement.

Besides recovering a stolen player's account, would the hacker be caught and banned?

Hagelsteen

people watch out i think there is a hacker in the game.
He told me that he is the son of the ceator of the game
en could make me lvl 180rb he needed my id and password for it
His name on virgo is Hapau and a friendnFamilyguild member.
If you wont give you your id end password he offers you a miljon gold
Watch out.

Great Eymard

Lotterz

The hacker will not be banned if they seen that you gave away your password. If you give away your password then no nothing will happen.  They will usely just be asked to give back ur items, but they never really have to.
About the hacker...LOL honstely I see no real hackers in wonderland. The creator of this game isnt just one person. Plus that isnt a hacker that is called a scammer.

Nice post as always..thanks for keep us informed

diegorvc

Lessl, please check these links.
http://forum.wl.igg.com/viewthre ... extra=&page=259
http://forum.wl.igg.com/viewthre ... extra=&page=260

huh.. live support is useless.